FREQUENTLY ASKED QUESTIONS

A. General Information

1. What is stake99.com?

Stake99.com is the World's biggest sports betting exchange. With more than 10,000 sports events covered and 100+ Casino options, we keep our users at the centre of everything we offer.

2. Can I change or update my personal information?

You can modify your account password and update personal information, including your linked bank account details, within your stake99 account.

3. Can I change mobile numbers once the account is created?

Please note that once registered, the phone number associated with your account is not changeable. If you wish to change your phone number, you must create a new account with the updated number. 

4. Can I have more than one account?

We only allow one account per user. Multiple accounts for one user are prohibited.

5. What information do I need to provide during registration?

To kick off the registration, click "Sign Up" on the website. You'll then need to complete a short form with information like your username, password, mobile number, etc. Once filled out successfully, you will be able to log in and start playing.

6. What should I do if I have forgotten my username?

To start the username recovery process, click on "login" and then select "forgot username" under the Username column. Enter your phone number and verify it with the OTP received on your phone. After verification, Stake99 will display the username linked with your phone number.

7. How can I change my password?

You may change your password by visiting the “Edit Password” option under My Account. Fill out the required fields, which are “Old password,” “New password,” and “Confirm password.” Once your password has been successfully changed, your old password will be rendered invalid. 

8. What should I do if I have forgotten my password?

 To reset your password, please follow these steps:

Click on the 'Login' button available on the stake99.com website. Utilize the 'Forgot Password' option.
The mobile number registered with your account with get auto-filled.
Enter the OTP (One-Time Password) received to create a new password

9. How can I contact customer support?

For assistance, our 24/7 customer support is readily available through LIVE Chat and Voice. Simply access the 'Helpline' button on the stake99.com website to reach our support team. You can also email us at support@stake99.com.

10. Can I delete my Account?

Once created, an account cannot be deleted; however, you can lock your account upon request and submission of the required justifications.

11. Why is my account suspended?

The account might be suspended because of unfair gaming practices and fraudulent activity 

Please refer to the terms and conditions and Rules to understand the reasons behind suspension. You can also get in touch with the customer service team for this.

B. Deposit

1. How do I make a deposit?

Navigate to the top and select "Deposit." This will take you to the Deposit Page, where you can enter the amount and provide payment details. Follow the prompts to complete the payment using the provided account details. Once the transaction is done, your account balance in the wallet will be updated accordingly

2. What payment methods are accepted?

We accept Bank transfers and payments through UPI, GPay, Phone PE, etc.

3. What is the minimum and maximum deposit amount? 

The minimum deposit starts from ₹500 to unlimited. 

4. How long does it take to process a deposit request?

Deposits made through UPI or payment wallets such as GPay and PhonePe are typically processed swiftly, often within 5 minutes. For deposits made via Bank Transfers, including NEFT and RTGS, the processing time may extend to a maximum of 2 hours. In cases where a delay exceeding 2 hours occurs, we encourage you to reach out to our support team for additional assistance and clarification.

5. My deposit is accepted, but the amount is not credited.

In the event of a delay, kindly ensure that the deposit slip uploaded includes the following essential details: the deposit amount, payment reference number, payee information, and the transaction date. If all these details are correctly provided, the deposited amount should be reflected in your account shortly.

However, if this process takes longer than one day, we encourage you to promptly report the issue to our dedicated Customer Support specialists, who have contacted you via Support for swift resolution.

C. Withdrawal

1. How do I withdraw money from my ID? 

Click “Withdraw” at the top right corner of the homepage. This will guide you to the withdrawal page, where you can request a withdrawal. Fill out the required details in the form and submit. Subsequently, the withdrawal process will be initiated and directed to your bank account.

2. What is the minimum and maximum withdrawal amount?

The minimum withdrawal starts from ₹500, while there is no upper limit to this.

3. How long does it take to receive the withdrawal amount?

The standard processing time for withdrawal is 45 minutes.

4. Can I cancel a withdrawal request, and how do I do it?

Withdrawal request, once placed cannot be canceled.

5. Do I need to provide KYC for making a withdrawal?

No, you are not required to provide KYC for making a withdrawal.

6. Is there any requirement to be able to withdraw?

You need to wager 1x of the deposited amount to be able to withdraw

7. Can I withdraw before completing wagering?

Yes, you have the option to withdraw. However, please note that to initiate the withdrawal of the Welcome bonus, it is necessary to meet the wagering requirements that are linked to this bonus.

8. What withdrawal modes do you accept?

We accept Bank transfers for processing withdrawal amounts.

9. Can I change bank account details?

Yes, for every transaction, you can change the bank account details by filling up a withdrawal form.

D. Bonuses and Promotions

1. Do you offer any bonuses? 

It will be intimated on the website. Check our promotions page.

E. Betting and Games

1. What games are available on the platform?

Stake99.com offers a portfolio of Sports exchange where you can explore Cricket, Tennis, Soccer, Horse Race and Basketball along with Casino and Slots, i.e., Roulette, Teen Patti, Andar Bahar, Dragon Tiger, Baccarat, 32 Cards, Lucky 7, Heads and Tails, Evolution, Ezugi and more.

2. What are the minimum and maximum amounts that I can bet?

We have different minimum and maximum bet limits for all our games. For specific limits, please refer to the individual game rules. 

3. How do I cancel a bet?

Bets, once placed, cannot be cancelled.

4. Why was my bet voided?

If a sporting event or match is suspended or terminated, the entire event will be considered void, and stakes will be returned.

Stake99 reserves the right to resettle or void any market due to reasons such as technical delays or suspensions from the provider.

5. How do I check all my bet transactions?

You can refer to the “Bet History” from My Account and then select a particular date and sport to check your betting transactions 

6. How can I find the results of sports bet events?

You can refer to the “Profit and Loss” section from “Account” and then select a particular date and sport to find the result of sports betting events.

7. Why are some markets not active?

This can sometimes happen due to technical issues or disruptions of services. We will not be liable for any market positions that any account holders may hold.

F. Security and Privacy

1. Is stake99 legal and licensed? 

The website www.stake99.com is owned and operated by Never Ending Gaming N.V., a Never Ending Gaming N.V. registered in accordance with Curaçao Law, registration No 162816. It is a genuine/true website, and we follow all the required protocols to meet industry requirements. 

2. Is my personal information secure with stake99?

Rest assured that your personal information is kept confidential with stake99. We maintain strict privacy standards and will not share your data with any external company, individual, or third party unless you have explicitly granted us permission to do so.

3. Is my identity information kept confidential?

Yes, your identity information is treated with utmost confidentiality. For further details on this matter, please visit the 'KYC and Privacy' section located in the Information menu at the bottom left corner of our homepage.

4. Is it legal for me to bet?

Yes, but you will have to be over the age of 18 years to play on our site.

G. Responsible Gaming

Responsible Gaming Policy sets out its commitment to minimizing the negative effects of problem gaming and to promoting responsible gaming practices. Following the rules placed below, you can enjoy the game without anxiety: 

- Set yourself a deposit limit 

- Start playing only when you are calm and concentrated. 

- Do not try to win back a loss at every cost 

- Take regular breaks. 

- Define for yourself beforehand the monthly amount you can spend on the game.

- Before you start playing, define the maximum amount of winning, and after reaching the maximum, you should stop playing. 

- Define the amount you can afford to lose beforehand. 

- Do not start playing under alcohol or drug influence. 

- Do not start playing in a depressed state. 

1. Can I set limits on my deposits and betting? 

Yes, you can set limits on deposits and betting yourself.

2. What should I do if I believe I have an addiction problem?

If you believe you may be facing addiction-related issues, we take your concerns seriously. We have policies in place to prohibit individuals with gaming addiction from further participating in our games. Additionally, we encourage you to seek advice and support by reaching out to us at support@stake99.com.

3. Can I self-exclude myself?

“Self-Exclusion” means that you exclude yourself, out of your own choice, from all gaming services. This exclusion cannot be undone for a set amount of time. Please remember that Self-exclusion is permanent for the set time span and will not be undone for your own protection. If you wish to self-exclude yourself from gaming, please message our support at support@stake99.com.

H. Technical Issues

1. What should I do if I encounter technical problems while using the platform?

If you encounter any technical problems while using our platform, please don't hesitate to contact our customer support team for assistance. In the meantime, you can clear your browser's browsing history and cache.